Custom Display Group just added another 2500 square meter facility just outside of Miami Florida.  We currently have 2 facilities in the USA, 2 in Mexico and 1 in Canada.

We are the most creative and cost efficient designer and manufacturer of high quality showcases and other store fixtures in the USA.

For more information call at

Toll Free:  (866) 279-0054
Toll Free:  (866) 843-6635

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http://www.forbes.com/sites/nicoleleinbachreyhle/2014/07/08/five-habits-successful-retailers/

There’s a saying in retail that the “customer is always right”. While this motto is often relevant for retailers and other business owners alike, letting customers call all the shouts won’t make a retailer successful. And while every merchant is different and every store has it’s own demands and goals, the following habits are repeatedly observed among many successful retailers.

Habit One: Prioritizing is Key. 

Retailers are busy folks, with those not in the industry often misjudging just how much is on their to-do-lists. From ordering inventory to researching market trends to merchandising displays to training staff and planning in-store events to scheduling online marketing and more, running a retail business means constantly having something to do. With this in mind, successful retailers recognize the value in scheduling what is necessary to do and eliminating what is not. This also means recognizing that while some responsibilities are more enjoyable than others, all responsibilities must be prioritized to effectively run a successful retail business. Scheduling time limits and deadlines – even as your own boss – can help make retailers stay focused and on schedule, eliminating extra time spent where it shouldn’t be.

Habit Two: Letting Go Is a Must. 

With a lot on a retailer’s to-do-list, who has time to dwell on the past? Sure, it’s easy to fall into this habit when mistakes are made or opportunities are missed. But more importantly, it’s better to learn from these scenarios. Retailers are bound to make poor inventory investments or have a slow month; however successful retailers analyze these situations as opportunities to learn from versus beat themselves up over. It’s important for retailers to move forward since after all, their customers already have. One of the best ways to do this is lean on data, which successful merchants implement into their store operations through a variety ways. This often includes incorporating a point of sale (POS) system, using social media monitoring software and tracking customer loyalty. The more retailers know through hard data, the better they are in supporting their customers.

Habit Three: Training Staff is Vital.

Stores spend a lot of money to open their doors and keep them open, which is why it always surprises  me when a sales associate has no idea how to support the customers in their store. The people of any business are the faces of that brand… whether they want to accept that role or not. As employers, it’s key to understand this reality and train associates to best represent their stores. Retailers who successfully run their businesses recognize the value in their associates and not only train them, but train them often. New hire trainings are very important, but don’t stop there. Opportunities to train staff can range from store operational procedures to customer service updates to product training to seasonal staff meetings and more. The key is to invest time and dollars into your employees to reap the rewards of strong associates and as a result, strong sales.

Habit Four: Knowing the Competition is a Priority. 

Whether it’s your big box competitors or your local Main Street stores, successful merchants know who their competition is. And while it would be easy to simply read about their competition, savvy retailers take the time to actually visit the stores that compete with their business. Analyzing their product assortment, customer service experiences, in-store displays, online shopping opportunities, special events, dress code, store packaging, visual displays and overall consumer impressions are just a few of the things smart retailers look for when it comes to checking out their competition. Often, this type of routine analysis allows retailers to recognize new industry trends, missed opportunities, new strategies to compete for sales and other ways to stay afloat in the competitive retail marketplace. Note – what they don’t do is ignore their competition. Consistently analyzing the constantly changing retail environment is key.

Habit Five: Shifting Store Inventory is “Okay”. 

Often, retailers open a store because they love a particular product category and as a result, they enjoy buying inventory to sell in their stores. Unfortunately, this isn’t always a recipe for retail success. Merchants who have become successful and more importantly, stayed successful, are willing to shift their inventory plans to accommodate their customers versus themselves. This may mean eliminating a product line or an entire category of inventory, as well as introducing a new product category that even the retailer is surprised by. When merchants listen to their customers, react to consumer trends, work with their vendors and respond to what their customers want, they are able to more effectively buy inventory for their stores. Using data will once again help monitor this, as well. And as a result, retailers are able to sell more.

Finally, successful retailers typically have one more thing in common… and that is the acceptance that they can’t run their stores alone. For some, this means hiring great people to effectively manage all the necessary operations of their stores. For others, this means investing in outside consultants, service providers or companies that can aid their retail stores in a variety of ways that the store owner alone cannot. For all, however, it means willingly investing in people and companies to help their stores achieve success. And on a final note, each of these habits wouldn’t exist without the willingness to accept change. Recognizing that retail is always evolving and that consumers are, as well, can help retailers stay competitive and relevant in today’s modern marketplace.

We contact our clients within 24 hours after having received a request (via Live Chat, e-mail or by phone).
We then determine if the client requires a custom-made product or a product from our extensive catalogue.
A price quotation is forwarded to the client.
Our quotations are valid for 30 days from the date of the quotation.
If a custom-made design is required, we request a non-refundable payment of US $100 (+ applicable taxes) for said custom-made design. This non-refundable payment includes 3 modifications; additional modifications carry a surcharge.
Products that are custom designed can be modified during the manufacturing process in order to guarantee optimal functionality and aesthetics.

ALL requests MUST be signed for approval by the client and sent to our sales department (a digital file bearing the client’s signature and date of approval) in order for us to start the manufacturing process.
NO EXCHANGES OR REFUNDS ONCE THE DESIGN IS APPROVED IN WRITING BY THE CLIENT.
Production will start within 48 hours after receipt of the deposit (50% of total amount as stated in the quotation) and after receipt of the signed and approved quotation.
Please note that delivery/transportation lead times will be provided separately and as such are not calculated in the production lead times.

Our Quality Assurance Team (QAT) supervises the entire manufacturing process. Any potential flaws will be detected and addressed before the final product leaves our manufacturing facilities. In the unlikely event a flaw is detected, we will contact the client immediately to reschedule expedition of the final product.
Once the final product is ready for expedition, we will forward high-resolution digital images for inspection via email to the client.
We will await confirmation of receipt of the client of said digital images.
The client has 3 business days to transfer the remaining invoiced amount after receipt of the digital images of the finished product, after which the final product will be expedited to the client’s premises.

Dear Customers

The link below is our updated sales policy for The Custom Display Group!

http://customdisplaygroup.com/sales_policy.html

If you have any questions please do not hesitate to contact us!

The Management