We contact our clients within 24 hours after having received a request (via Live Chat, e-mail or by phone).
We then determine if the client requires a custom-made product or a product from our extensive catalogue.
A price quotation is forwarded to the client.
Our quotations are valid for 30 days from the date of the quotation.
If a custom-made design is required, we request a non-refundable payment of US $100 (+ applicable taxes) for said custom-made design. This non-refundable payment includes 3 modifications; additional modifications carry a surcharge.
Products that are custom designed can be modified during the manufacturing process in order to guarantee optimal functionality and aesthetics.
ALL requests MUST be signed for approval by the client and sent to our sales department (a digital file bearing the client’s signature and date of approval) in order for us to start the manufacturing process.
NO EXCHANGES OR REFUNDS ONCE THE DESIGN IS APPROVED IN WRITING BY THE CLIENT.
Production will start within 48 hours after receipt of the deposit (50% of total amount as stated in the quotation) and after receipt of the signed and approved quotation.
Please note that delivery/transportation lead times will be provided separately and as such are not calculated in the production lead times.
Our Quality Assurance Team (QAT) supervises the entire manufacturing process. Any potential flaws will be detected and addressed before the final product leaves our manufacturing facilities. In the unlikely event a flaw is detected, we will contact the client immediately to reschedule expedition of the final product.
Once the final product is ready for expedition, we will forward high-resolution digital images for inspection via email to the client.
We will await confirmation of receipt of the client of said digital images.
The client has 3 business days to transfer the remaining invoiced amount after receipt of the digital images of the finished product, after which the final product will be expedited to the client’s premises.
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